System documentation that makes work stick.
Software updates, website configurations, and team workflows only work if they are documented. We write clear, custom user guides, technical specifications, and training materials so your team's knowledge survives someone leaving.
Stop relying on a single person to know the steps.
Important digital tasks only get done because one specific person knows the keys.
You had a complex system built but nobody left an instruction manual.
Your senior staff spends hours explaining identical digital workflows to new hires.
You are launching a new site and need custom CMS content training guides.
Your business instructions are a collection of unorganized, outdated text files.
You want to turn complicated developer blueprints into simple business walkthroughs.
Written wikis, custom user manuals, and visual training libraries.
CMS user manuals
- Visual, step-by-step guides for updating your custom page layout components
- Media asset guidelines (image dimensions, file compression rules)
- SEO metadata configuration workflows
- User permission and access administration steps
- Custom CMS guide handbook file delivery
Technical specifications
- Detailed maps of custom plugins and integrations
- Server setup and hosting environment architectures
- API endpoint configurations and secure key locations
- Database structure and data mapping diagrams
- Backup and restore verification checklists
Standard operating procedures
- Documenting multi-system billing and checkout flows
- Content scheduling and review workflows
- Translation sync and review protocols
- Software update check routines
- Emergency backup checklist procedures
Training video libraries
- Short, focused Loom-based walk-through recordings
- Direct links between text guides and video timestamps
- Onboarding guide pathways for new administrative staff
- Q&A sessions captured as searchable documents
- Central team workspace wiki setup (Notion, Drive)
We capture the steps while your team works.
Documentation is only useful if it matches reality. We audit real workflows to build it.
Audit
Interview staff to map out undocumented digital processes and bottlenecks.
Draft
Write out technical steps, verifying credentials, URLs, and systems.
Record
Capture visual walk-through screen videos of each workflow stage.
Design
Structure the final documents with clear screenshots, tables, and warnings.
Test
Verify the documentation by having a non-technical staff member follow it.
Deliver
Hand over a clean, organized, searchable team workspace wiki.
Documentation isn't just archiving notes. It's training your team so knowledge never walks out the door.
We do not dump raw technical blueprints on your desk. Built on years of creating operational runbooks, user manuals, and technical specifications at Hewlett Packard Enterprise, OpenText, and InMusic, we make documentation readable.
We translate developer terms into clear business actions. Our visual, step-by-step guides mean anyone on your team can maintain the site, update products, or run a data report, reducing onboarding time for new hires.
From single manuals to custom team wikis.
CMS User Guide
A custom step-by-step guide for editing and updating your website.
- CMS page editing guide
- Image asset specifications
- Basic blogging workflow
- Text guidelines
Website Operations Manual
Complete documentation of custom plugins, code, hosting, and domains.
- Everything in the Entry tier
- Technical spec mapping
- Hosting and server setup logs
- Loom video walkthrough library
Team Wiki & SOPs
For organizations looking to document all high-frequency digital workflows.
- Everything in the Mid-tier
- Full team SOP mapping
- Notion/Drive team wiki setup
- Interactive training sessions
Technical documentation projects are quoted at a fixed price based on system complexity. RET-based updates or ongoing manual iterations run at our blended hourly rate of $250.